For an Appointment, call 972-407-1166
- Is it okay to feed my dog before bringing him in for dog grooming?
It is not recommended. Grooming, no matter how many times your pet has been groomed,
can still be stressful even though we make every effort to make them as comfortable as possible.
Think of it like a trip to the dentist. It’s not too fun and can even make you nervous.
When you get nervous, you want to use the restroom. So, you get the idea.
- Do you groom aggressive dogs?
We do not groom aggressive dogs. However, in our experience, we have seen previously aggressive
dogs get along better with a certain groomer. Sometimes we get along better with certain people.
The same goes for dogs. We can give it our best shot, but if your dog tries to eat our groomer,
we will have to call you to come pick them up.
- How long does the grooming process take?
We try to get grooming clients out within 3-4 hours. But, sometimes there are some pets that take
longer than normal, putting us behind for the rest of the day. We will call you when your dog is ready.
You may then pick them up anytime before store closing. Potty breaks are given every 4 hours.
We also offer an “express groom” for $20 extra in which we will get your dog out within 2 hours.
- Can I sign up for daycare the same day I get my dog groomed?
Yes! We discount daycare to $10 if purchased the same day as the grooming appointment.
- How soon can I have my puppy groomed?
It’s recommended to wait until all the vaccinations have been given which is about 4 months old.
Until then you can get your pet used to being groomed by brushing your pet at home. On a daily basis,
play with your pet’s ears and feet getting them used to these areas being touched.
- Do I need to make an appointment?
Yes. Sometimes we book up a couple days in advance. If you want to request an “express groom” or a
certain groomer, please let us know when you make your appointment.
- Will my pet be sedated?
We never sedate pets. If your dog has been known to have a strong behavioral reaction to grooming
or bathing, please advise us when dropping off. If a pet is truly uncooperative or made uncomfortable
by the process, we might end the session — but we will never sedate your pet.
- Will my matted dog need to be shaved down?
Matts often occur in medium to long-haired dogs in areas of friction, such as under the collar,
behind the ears, in the armpits, or on the lower legs where the legs rub together or where the
dog comes into contact with grass. Neglect and lack of grooming also cause tangles & knots.
Regular brushing is key. If matts become too tight to the skin, it can become painful for the
dog and restrict oxygen to the skin. When matting becomes this bad, we will need to remove the matts
by shaving them off. Skin may be irritated and unforeseen problems may be exposed after a shave down.
We will communicate all of our findings to you and will be more than happy to show you which brush and
brushing technique will be best for your dog.
- Do you pluck ear hair?
Contrary to what you may have been previously taught, the current advice from veterinary dermatologists
is that plucking ear hair can do more harm than good. Rather than prevent ear infections, this procedure
can actually create a greater likelihood of infection by damaging the tender inner ear tissue and allowing
a foothold for bacteria to thrive. By plucking hair it opens up the follicles, causing trauma to the ear canal.
This allows bacteria & yeast to settle deep into the tissues, contributing to infections. YES, damp ears can
breed infection, but water is not the cause of the problem. Bathing with clean water will NOT cause ear
infections. Bacteria and yeast are the cause. At Odyssey, we use cleaning solution to remove debris.
Unless the hair in the ears is matted, we leave it alone. We will not pluck or deep clean infected or sore ears!
That is vet territory. If you would like us to pluck your pet’s ears anyway, please let us know at the time of drop off.
Clean Washing and Drying Area
(No cage drying is allowed)
We use only all natural shampoos and conditioners,
free of parabens and harsh chemicals.